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Have Questions?

Below are some FAQs that might solve your problem, otherwise please email us at


I placed a successful order but why didn’t I receive a confirmation email yet? 
Sorry about that! If you placed a successful order you should receive confirmation email with an order number. You can check your order status by signing into your account on our website or contact us at to ensure your order went through. 

Why was my order cancelled/declined?
There can be various reasons why your order got cancelled. It can be when the billing address is not the same as the requested shipping address, the order will be cancelled without exception. It is recommended for you to email us at to find out the exact reason.

Are my credit card details and personal information safe?
IOU strives to protect your contact information, to the extent permitted by law. We stay committed with the latest in security technologies to ensure that your credit card information, personal information and shipping/billing information are confidential and secure. Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure. We cannot guarantee or warrant the security of any information you transmit to or from our websites. 


What skin types are IOU products suitable for? 
Our products are appropriate for all skin types: Sensitive, Normal, Oil & Combination, Dry and Pregnancy Moms

Are the products safe?
We are picky on product selection. You don't have to worry about the safety of our products! All of our products are safe to any type of skin.

When does the product expire?
You can check the expiry date on the product. For natural products, the shelf life is much shorter than chemical products. We suggest to finish the product within 6months after opened.